Terms of Service

All product descriptions are as accurate as possible and as per the manufacturers descriptions. Colour rendition on certain monitor types may not be as accurate as real life items as we aim to get as near to the original item colour as photography will allow.  Where we will endeavour to ship orders within 24/48 hours of order taken, and order stock from suppliers where possible, Crate Crochet reserves the right to cancel orders due to technical errors, stock issues or problems arising thereoff.  Your products must be paid for at checkout and we highly recommend you read our Refund Policy.

When available, please ensure you purchase the correct product for your skill level. Crate Crochet provides a monthly, pre-billed, auto-renewing subscription service of curated goods and samples. Due to the nature of our product it is not possible to accept returns or give refunds if you change your mind or find the product is not to your taste.

Our boxes are meticulously quality controlled and carefully packaged to ensure safe receipt, sent via a trackable shipping method, therefore, we are happy to replace missing or damaged items if you contact us as early as possible upon opening your box and have attempted to investigate any missing items with your local postal service. Any questions or concerns email us at your earliest opportunity at hello@cratecrochet.com.au.