FAQS

SUBSCRIPTION BOXES: 

WHAT WILL I RECEIVE?

A subscription box is a package of monthly crochet yarn with a pattern to complement the featured yarn. Our Classic Crate Subscription Box also has a hook and some extra goodies. The Yarnaholics box contains simply our current months yarn and pattern only! Our complete beginners box is a course of 6 lessons, delivered monthly, teaching you everything you need to know to become an accomplished crocheter. Complete with detailed, printed step-by-step lessons, together with the yarn, tools and pattern for each included project. Once a month you will receive your subscription box with enough yarn to complete the particular project from one of our guest designers. A 'What's in the Box' introduces you to each item and there will also be some special offers from our carefully chosen suppliers, details of our monthly shop offers. We will also have giveaway prizes via our Instagram and Facebook pages. Members receive special discounts for our Crochet Shop.

 

HOW MUCH WILL THE BOXES BE?

Our Complete Beginners Boxes come with step by step lessons and pattern, each box is AU$31 + shipping. The beginners course is delivered monthly for 6 months with a special offer to upgrade in your last lesson 6. Classic Crate boxes are AU$38 + shipping. Yarnaholic boxes are priced at AU$28 + shipping. The RRP of the contents of each box are always guaranteed to be greater than the box price. Our shipping partners are Australia Post & Sendle for Australia and DHL Ecommerce who handle our international parcels which are then transferred to the Postal Service of your country, you will also receive shipping and separate tracking notification of your order to the email you signed up with.

*** IMPORTANT SHIPPING INFORMATION***

Due to recent global changes in import GST/Tax and/or other customs duties, Crate Crochet highly recommend customers check their local customs thresholds before purchasing goods from overseas online ecommerce stores. When you purchase from CrateCrochet from outside of Australia you are agreeing to resolve any duties applicable with your local Customs Agency.

Please note shipping costs are subject to change by DHLeCommerce and Australia Post which is out of our control, however, we will always aim to offer the best value for the size/weight of each parcel.)

Australian orders take 2-7 days, international orders take 5-14 business days for delivery (dependent on your location). Costs for Domestic and International tracked shipping are shown at checkout, (these may vary according to our carrier's charges).

 

CAN I BUY A BOX WITHOUT A SUBSCRIPTION?

The best way to try out a full Crate Crochet box, without committing to a recurring subscription, is to gift yourself a one!  Simply select the gift option which is available at checkout, with the option to renew or not renew at expiry.  Gift subscriptions expire on the next renewal date which is currently the 1st day of each month.

 

WHAT ELSE DOES MY SUBSCRIPTION GIVE ME?

Within your monthly subscription boxes will be vouchers or discounts for our online store as well as special offers only available to members. We plan to introduce a referral programme, competitions and giveaways. The beginner course boxes will run for 6 months, and you will then have the opportunity to change to the Yarnaholics or Classic Crate with a special $10.00 discount. If you feel you are ready to move earlier on you can change your subscription at the end of your current billing cycle.

 

CAN I BUY EXTRA PRODUCTS AND SUPPLIES?

Yes. We try and include extra stock of our boxed products in our online Shop after they have been received by our members. Non Subscribers can purchase from our Shop also.

 

WHEN WILL I HAVE ACCESS TO MY MEMBERS ACCOUNT?

As soon as you subscribe to your chosen crochet box you create your account with immediate access. You can see when your next shipment is due, change your subscription option or skip the next box.

 

WHEN WILL I GET MY BOX?

To get the current months subscription box you need to subscribe before 17th of that month which is our cut off date. Automatic recurring billing takes place on the 1st of each month from your chosen payment method. If you order and subscribe between the 18th-30/31st of the month, you will get the following months subscription box. Our website will have the cut of dates displayed. We start to manifest and ship from 19th-22nd of each month.

 

WHEN WILL PAYMENT BE TAKEN?

Payment is taken immediately upon subscribing and you will receive the next available box in the next shipping cycle (see ABOVE*)

 

WHAT IF I DON'T LIKE MY BOX CAN I HAVE A REFUND?

All Crate Crochet Subscription Boxes are curated and unique and designed to be a surprise, therefore, sales are final. Our boxes always contain premium yarn with an exclusive pattern that caters for a widely diverse range of crocheting skills and personal tastes. It is impossible to perfectly please every single person every single time, however, each and every box sent to you contains carefully selected items which have been tested by fellow crocheters.  The contents are delivered at a collective discounted price.   We suggest gifting yourself a box which does not require a recurring subscription, so you can try us out as a one time purchase.

 

CAN I TAKE A BREAK?

Absolutely. Simply login to your account and choose to skip your next renewal. You can skip as many times as you like. Please note if you are on a 3 or 6 month plan you will be skipping 3 or 6 months.

 

WHAT IF I CHOOSE NOT TO CONTINUE?

You have control!!  We sincerely hope you will love your monthly box, however, if you need to make changes simply log into your account and cancel anytime, or if you just need a break from the boxes simply skip the next box as many times as you wish. Cancellations take effect from your next renewal date. We would hate to lose any of our members and your constructive feedback is always welcome.

 

SHOP PRODUCTS:

CAN I BUY PAST SUBSCRIPTION BOXES?

No.  Due to copyright and agreements with our featured designers we cannot sell their designs to you after that month has passed.  You can however, contact our featured designers individually who will be able to sell you their patterns a couple of months after they have been featured.  We will also be selling full priced kits in agreement with and to support our collaborating designers.

WHY DO YOU HAVE A LIMITED RANGE OR PRODUCTS IN YOUR ONLINE STORE?

Our core business is primarily the subscription boxes which take a great deal of time, care and attention to procure, pick, pack and ship.  The products within our online store are usually overstock of pre-ordered items remaining from our subscription boxes or items which have proved to be most popular within our past boxes.  

CAN I ORDER SOMETHING WHICH IS SHOWING AS OUT OF STOCK?

Yes.  If our suppliers still have these items within their current offering we would be delighted to order in any items for you.  Please email us directly to request at hello@cratecrochet.com.au.

WHAT ARE YOUR COPYRIGHT TERMS AND USE OF PATTERNS:

We trust that you will enjoy making all the patterns within our subscription box collection, however, please note these are provided under the following conditions.  Subscribing to our boxes or purchasing a gift box or designer kits, means you have agreed to these conditions.

USE OF PATTERNS:  Patterns within our subscription boxes, gift boxes and designer crochet kits are the copyright of the designer stated on the individual pattern.  The designers patterns may not be copied, shared, translated, published, altered, edited or distributed in any paper or digital form either online or offline.

You may make and sell items to sell up to a limit of 30 units, no commercial production is allowed.  Items must be made by yourself and your own personal images must be used to show the made items on your online, social and marketplace place presences.  Please always respect the work and time for the pattern designer and mention they are the creator of the pattern you have made on your minimum of 30 items to sell.

PATTERN ERATTA AND QUESTIONS:  We have a pattern errata page of any known corrections to previously published patterns within our range of boxes which you can find here: https://cratecrochetshop.com.au/pages/errata-1
If you have purchased a digital pattern from Crate Crochet Shop you will automatically be send a new digital copy when any updates are made. 

For our Designers we only have exclusivity for a total amount of 60 days after which time, please refer to the designers of the pattern directly for any questions or updates.  SHARING AND TAGING OF IMAGES:

We would dearly love to see any of your created makes and please use any hashtags stated in the pattern document as given by Crate Crochet or the featured designer.  You can also use #cratecrochet or @cratecrochet

©CRATECROCHET @THEYARNARIUM. All rights reserved

I HAVE ANOTHER QUESTION NOT LISTED HERE?

We would love to hear from you. Contact us at hello@cratecrochet.com.au with your question.